Your Satisfaction is our Number One Goal
We want you to be 100% satisfied with your purchase. Our sincere goal is to
provide an enjoyable shopping experience that encourages you to shop with us for years to come. On the occasion that you receive a product that you just don’t like or that doesn’t match your decor, our experienced customer service staff is just a phone call away and will guide you through our easy return policy. At Cambridge Plumbing we want you to get exactly what you want, and with our world-class product selection, you can be sure you'll find the product that is right for you.
Cambridge Plumbing Return Policy
30 Day Return Policy
No Hassle Returns
If you would like to return an item that is in like-new condition with original product tags, sanitary protection, and packaging that has not been installed, used, worn, or modified, you may return the product at your expense within 30 days of receipt. Any additional fees for shipping internationally, shipping to HI or AK, are all non-refundable. Customers are responsible for the accuracy of their product selection and information entered. Customers who place orders by phone must review their
receipt for accuracy within 24 hours.
Clearly label the box with our address:
Cambridge Plumbing
500 W. Brewington Ave.
Kirksville, MO 63501
You may ship return items via UPS, FedEx, or United States Postal Service. You may want to insure and track your return, as we cannot be responsible for lost, damaged, or misdirected returns.
Non-Returnable and Non-Refundable Items
- Items that involve custom work or painting at the time of sale are not returnable.
- Special order items not listed on our web site are not returnable without advance written permission.
- Items that have been installed are not returnable. If an installed part is defective, please contact us and we will instruct you on how to return the part. (Installation must be done by a qualified, licensed professional.)
- Customers are responsible for ensuring their purchases comply with local codes and ordinances.
- Once the part is received, we will repair or replace the part at our discretion. Refunds will not be given for defective parts.
- Items that have markings, scratches, plumber’s putty or in any way show signs of installation, alteration, or mishandling are not eligible for refunds.
Preparation for Return
Customers will be responsible for repackaging the items in their original packaging and securing them back on a pallet just as they arrived. If the pallet was thrown away, the customer will be responsible for providing a pallet larger than the product’s packaging dimensions. We will provide specific instructions on how to prepare/palletize each product on a case-to-case basis as each product requires different steps. We expect our products to arrive in the same condition we shipped
them and will require photo confirmation to verify our products are safe to ship. We will handle the logistics for pickup once we can confirm our products are safe for transit.
Shipping and Restocking Fees
Shipping and handling charges are non-refundable. Returns are subject to a 20 percent restocking fee. If you decide you do not want an item after it has left our warehouse, you will receive a full refund minus shipping expenses and subject a 20% restocking fee.
Items that include prepaid shipping will have the actual shipping charges, both to and from the destination deducted before applying the 20 percent restocking fee. Likewise, items shipped in a crate will have the crate charge deducted before applying the restocking fee.
Crediting Your Account
Returns are processed weekly. It typically takes 5–15 business days for a credit card company to credit your account. Please allow time for processing. Issued credits will appear on your credit card billing statement.
Large Package Deliveries
Immediate inspection is especially important when receiving large items (such as a bathtub, or vanity) from a Less than Truck Load (LTL), In this case, it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged.
Customers who sign for delivery and do not notate “damage” assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify Cambridge Plumbing of refusal so we can anticipate the return and send out a new item.
Failure to follow return procedure for the damaged item may result in a charge for the free replacement item.
Please note that returned items found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case Cambridge Plumbing will email you for your decision on whether to ship the item back to you at your expense or be refunded with a 50% restocking fee and store
credit.
Please note if freight damage occurs on return shipment Cambridge Plumbing will file a freight claim on your behalf. Once a determination has been made by the freight company we will notify you of the decision. The freight claim process can take as long as 90 days to complete.
In the event freight damage occurs on a return, Cambridge Plumbing will file a freight claim on your behalf and refund will be given only after the shipping company
