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A. Who is Covered?
This Limited Warranty covers only the original purchaser of the Product on the Purchase Date (as defined below), or, in the event, the Product was purchased as a gift, the owner of the Product who is the primary operator and user of the Product after the Purchase Date (the “Purchaser”). This Limited Warranty only covers Purchasers who use the Product in their residence and/or for private/non-commercial purposes. For commercial purchasers, please refer to KRUGG’s Limited One-Year Commercial Warranty.
This Limited Warranty is not transferable to subsequent owners or subsequent purchasers of the Product.
This Limited Warranty is only available to Purchasers who purchased the Product from KRUGG and its authorized retailers.
B. What is Covered?
This Limited Warranty only covers defects in materials and workmanship of the Product’s electrical components, glass, and mirrors. In turn, a defect for the purposes of this Limited Warranty shall mean that the Product has a defect in material or workmanship with respect to its electrical components, glass, or mirrors such that the Product substantially fails to perform when put to normal use.
C. Duration of Coverage
This Limited Warranty applies as of the date of purchase, as indicated on the Purchaser’s invoice received at the time of the first purchase of the Product from KRUGG or authorized retailers of the Product (the “Purchase Date”).
This Limited Warranty applies to the Product’s components for the following durations:
- The Product’s electrical components, namely, the LED strip and driver, have a lifetime of 50,000 (fifty thousand) hours. As such, with respect to such electrical components, this Limited Warranty is available to original Purchasers from the Purchase Date to the earlier of (i) 50,000 hours; (ii) 30 years after the Purchase Date; or (iii) when the product’s electrical components become unusable for reasons other than defects in workmanship or material.
- This warranty covers the glass on the Product’s mirror from the Purchase Date to the earlier of (i) the Purchaser’s lifetime or (ii) the duration of the Purchaser’s ownership of the Product
- With respect to all components, coverage under this Limited Warranty ends when the first Purchaser transfers the Product to another party.
D. What is Not Covered?
This Limited Warranty shall only apply if the Product has only been subject to normal use and service. Note that normal use of the Product is defined as daily use for 3-4 hours. As such, this Limited Warranty is void if the Purchaser or user does not comply with applicable instructions and recommendations for use, if the Product was damaged due to accident or misuse, or as a result of being subjected to short-term or long-term abnormal use or stress.
Specifically, this Limited Warranty does NOT cover damage caused by, among others, the following:
- Misuse, neglect, alteration, or tampering of the Product;
- Deliberate destruction;
- Improper installation and set up;
- Delivery;
- Improper storage;
- Improper or irregular power supply;
- Improper voltage or electrical use;
- Exposure to excess water or very humid/damp conditions;
- Acts of God;
- Exposure to conditions beyond those of ordinary daily living such as operation in extreme temperatures;
- Accidents;
- Improper maintenance;
- and Use of cleaners containing abrasives, alcohol, or other organic solvents, whether performed by a Purchaser, contractor, service company, or others.
KRUGG shall not be liable for damages, including special, incidental, or consequential damages, arising out of or in connection with the performance of the Product.
This Limited Warranty does not warrant that KRUGG will not discontinue the Product and exchange it for a new model or discontinue production of the Product entirely.
E. Remedy
If the Product is found to have defects in material and workmanship as covered by this Limited Warranty, KRUGG will, at its discretion, either (i) repair the defective Product or (ii) provide a free replacement of the Product or of any defective parts of the Product.
Any repaired or replaced Product will continue to be covered by this Limited Warranty for the remaining length of coverage available starting from the Purchase Date.
F. How to Make a Limited Warranty Claim
Should a problem be experienced with this Product within the coverage period provided by this Limited Warranty, and subject to the terms, conditions and limitations of this Limited Warranty, please contact the Customer Service Department at support@usbathstore.com to determine the nature of the Product’s failure and to establish an adequate solution. If a return for repair is needed, returns must be made within 30 (thirty) business days of the return authorization that KRUGG will issue (the “Return Authorization”) upon KRUGG’s determination that a return for repair is needed. If a return for replacement is needed, returns must be made within 30 (thirty) business days of the Return Authorization, and KRUGG will send a replacement Product upon receipt of the returned item. Returns should be made to the address that KRUGG will provide with the Return Authorization.
G. How State Law Applies
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
THIS LIMITED LIFETIME WARRANTY IS KRUGG’S SOLE WARRANTY FOR ITS LED LIGHTED MIRROR AND IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS WHETHER WRITTEN, ORAL, STATUTORY, EXPRESSED, OR IMPLIED. KRUGG DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES AND CONDITIONS, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABLE QUALITY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT IMPLIED WARRANTIES ARE AVAILABLE BY LAW, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE LENGTH OF COVERAGE EXTENDED BY THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
IN NO EVENT SHALL KRUGG BE LIABLE FOR ANY OTHER COSTS OR DAMAGES, INCLUDING SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE PERFORMANCE OF THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
